> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shiga.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Deleting Your Shiga Account

> What Happens When You Delete Your Shiga Account

Users can now deactivate their accounts directly via **Settings > Security**, eliminating the need to email deactivation requests to [*help@shiga.io*](mailto:help@shiga.io).

<img src="https://mintcdn.com/shigadigital/O_aDsEFd-MaaIQTW/images/Screenshot2025-06-03094838.png?fit=max&auto=format&n=O_aDsEFd-MaaIQTW&q=85&s=b985b102696f49c0b9f20fe08e365978" alt="Screenshot2025 06 03094838 Pn" width="1891" height="832" data-path="images/Screenshot2025-06-03094838.png" />

**After confirming account deactivation, you will no longer be able to:**

* Log in to your Shiga account.
* Reuse the same email address or mobile number to create a new Shiga account.
* Verify another account using the same KYC documents (if applicable).
* Access or reactivate any Subaccounts linked to your Main Account.

  <img src="https://mintcdn.com/shigadigital/O_aDsEFd-MaaIQTW/images/Screenshot2025-06-03094647.png?fit=max&auto=format&n=O_aDsEFd-MaaIQTW&q=85&s=8159a675494114ae8faa8dda1ff9aafb" alt="Screenshot2025 06 03094647 Pn" width="1657" height="935" data-path="images/Screenshot2025-06-03094647.png" />

### **How to Deactivate Your Shiga Account**

#### **Method 1: When Logged In (Self-Service).**

1. **Navigate to Security Settings**
   * Log in to your Shiga account.
   * Click your **profile icon** (top-right corner).
   * Select **Settings → Account & Security.**

     <img src="https://mintcdn.com/shigadigital/O_aDsEFd-MaaIQTW/images/Screenshot2025-06-03094716.png?fit=max&auto=format&n=O_aDsEFd-MaaIQTW&q=85&s=0ac9cef15c83d721db011f7fe42d7a2f" alt="Screenshot2025 06 03094716 Pn" width="1899" height="902" data-path="images/Screenshot2025-06-03094716.png" />
2. **Initiate Deactivation**
   * Under *Account Activities*, click **Deactivate Account**
   * Select your reason:
     * *Suspicious activity* (for compromised accounts)
     * *Discontinuing use* (voluntary closure).
     * *Other* (describe in text box).
3. **Confirm Deactivation**

   * Review consequences (see warnings below).
   * Click **Confirm** to finalize.

   ### **Method 2: When Logged Out (Assisted Process)**

   **Start deactivation  Request**

   * [Visit Shiga Contact Page](https://shiga.io/contact-support)
   * Write us a message and we'll get in touch via email.

## **Immediate Effects**

* Login access revoked permanently.
* Registered email/phone cannot be reused.
* KYC-verified documents are permanently linked.

  <Tip>
    **Immediate Effects**

    * Login access revoked permanently.
    * Registered email/phone cannot be reused.
    * KYC-verified documents are permanently linked.
  </Tip>

<Warning>
  **Security Recommendation**

  * Choose *Suspicious Activity* reason if account was compromised.
  * Clear remaining balances before deactivation.
</Warning>

Need help? Contact our support team at
[Contact support](https://shiga.io/contact-support)