> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shiga.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Reactivate Your Account

> How to Regain Access Quickly

### **Eligibility**

* Only for **self-deactivated accounts** (not suspended for security reasons).
* **24-hour waiting period** after deactivation before reactivation.

### **Steps to Reactivate**

1. **Log In**: Enter credentials on Shiga’s web/app login page.
2. **Request Unban**: Click "Request to Unban" on the banned account page.
3. **Security Check**: Complete verification. If low-risk, account is reactivated immediately (with 24-hour withdrawal restriction).

### **If Further Verification Needed**

Submit documents via the **Self-Service Unban page** (5–7 days processing):

1. **Contact Email**: Registered, reachable email address.
2. **Proof of Deposit**:
   * Screen recording showing:
     * Login to the external exchange (e.g., Exchange A).
     * Withdrawal history + transaction details (blockchain link if available).
   * Max 50MB; formats: MP4/MOV.
3. **ID Document**:
   * Same as previously verified (e.g., passport).
   * Clear, unedited copy (max 3MB; JPG/PNG).
4. **Selfie Photo**:
   * Hold ID + handwritten note: *“I want to reactivate my Shiga account. \[Date].”*
5. **Selfie Video**:
   * Repeat note message verbally (English/mother tongue).
   * Date must match video day.

### **After Reactivation**

* **24-hour withdrawal restriction** (crypto, fiat, P2P).