> ## Documentation Index > Fetch the complete documentation index at: https://docs.shiga.io/llms.txt > Use this file to discover all available pages before exploring further. # Shiga STS > Shiga OTC Desk (aka Structured Transaction Services): Overview The Shiga OTC (Over-the-Counter) Desk is the primary channel through which we serve our clients, providing a highly personalised, "private banker" experience for accessing a full suite of digital financial services. ## **What the OTC Desk Offers** * On/Off-Ramp Services:
Seamlessly convert between local and foreign currencies or digital assets, enabling easy entry and exit from the digital economy. * Currency Swaps:
Exchange between different fiat currencies at competitive rates, tailored to your transaction needs. Not all currencies are supported on the platform, however, the OTC desk has coverage of over 20 African currencies, USD, GBP, EUR, AED, SGP and more. * Digital Asset Swaps and Purchases:
Buy, sell, or swap a variety of digital assets, including cryptocurrencies like BTC, XAUT (Tether Gold) and stablecoins, with direct support from our team. ## **How the OTC Desk Works** * Personalized Service:
Clients interact directly with experienced OTC desk managers, receiving customised quotes, guidance, and support for each transaction. * Structured Desk Model:
Unlike self-service platforms, the OTC desk provides a structured, relationship-driven approach—ideal for high-value transactions, complex requirements, or clients who prefer hands-on assistance. * Same Services, Enhanced Experience:
Every service available on Shiga's web and mobile platforms is accessible via the OTC desk, but with the added benefit of real-time communication, tailored solutions, and discreet handling of large or sensitive transactions. ## **Who Benefits from the OTC Desk?** * Businesses and individuals seeking large or bespoke transactions. * Clients who value confidentiality, speed, and direct access to expert support. * Anyone looking for a personal banker-style relationship for digital asset and currency needs. In summary:
The Shiga OTC desk delivers all the capabilities of our digital platforms, but with a human touch, offering clients a seamless, secure, and highly personalised way to embed digital assets into their daily lives and financial interactions. * It functions as a structured, account manager-style service offering tailored support for buying, selling, and swapping cryptocurrencies and fiat currencies. * The OTC desk caters to clients seeking large volume, high-touch trading experiences, beyond the standard web or mobile interfaces. * Clients can execute large transactions securely through the OTC desk with direct assistance from dedicated personal bankers. * This service ensures seamless integration of digital assets into traditional finance channels via a personalised approach. ## Available OTC flows Any order that crosses the OTC threshold (trades above \$50,000 USD) routes to the OTC desk instead of executing instantly. There are four directions you can move funds through the desk, plus a guided tour that explains the experience the first time you see it: * [OTC Guided Tour](/Product/Otcdesk/guidedtour) — the in-app walkthrough shown the first time a trade qualifies for OTC. * [Bank Account to Shiga Wallet](/Product/Otcdesk/banktoshiga) — deposit local currency and receive crypto. * [Bank Account to Bank Account](/Product/Otcdesk/banktobank) — move funds between bank accounts in different currencies. * [Shiga Wallet to Bank Account](/Product/Otcdesk/shigatobank) — withdraw crypto from your Shiga wallet to a bank account. * [Shiga Wallet to Shiga Wallet](/Product/Otcdesk/shigatoshiga) — swap between assets within your Shiga wallet. Each guide also covers how to track your order's status afterward, from the **Transactions** page.