Users can now deactivate their accounts directly via Settings > Security, eliminating the need to email deactivation requests to help@shiga.io.

After confirming account deactivation, you will no longer be able to:

  • Log in to your Shiga account.

  • Reuse the same email address or mobile number to create a new Shiga account.

  • Verify another account using the same KYC documents (if applicable).

  • Access or reactivate any Subaccounts linked to your Main Account.

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How to Deactivate Your Shiga Account

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Method 1: When Logged In (Self-Service).

  1. Navigate to Security Settings

    • Log in to your Shiga account.

    • Click your profile icon (top-right corner).

    • Select Settings → Account & Security.

  2. Initiate Deactivation

    • Under Account Activities, click Deactivate Account
    • Select your reason:
      • Suspicious activity (for compromised accounts)
      • Discontinuing use (voluntary closure).
      • Other (describe in text box).

  3. Confirm Deactivation

    • Review consequences (see warnings below).
    • Click Confirm to finalize.

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    Method 2: When Logged Out (Assisted Process)

    Start deactivation Request

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Immediate Effects

  • Login access revoked permanently.

  • Registered email/phone cannot be reused.

  • KYC-verified documents are permanently linked.

    Immediate Effects

    • Login access revoked permanently.
    • Registered email/phone cannot be reused.
    • KYC-verified documents are permanently linked.

Security Recommendation

  • Choose Suspicious Activity reason if account was compromised.
  • Clear remaining balances before deactivation.

Need help? Contact our support team at Contact support