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Users can now deactivate their accounts directly via Settings > Security, eliminating the need to email deactivation requests to help@shiga.io. Screenshot2025 06 03094838 Pn After confirming account deactivation, you will no longer be able to:
  • Log in to your Shiga account.
  • Reuse the same email address or mobile number to create a new Shiga account.
  • Verify another account using the same KYC documents (if applicable).
  • Access or reactivate any Subaccounts linked to your Main Account. Screenshot2025 06 03094647 Pn

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How to Deactivate Your Shiga Account

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Method 1: When Logged In (Self-Service).

  1. Navigate to Security Settings
    • Log in to your Shiga account.
    • Click your profile icon (top-right corner).
    • Select Settings → Account & Security. Screenshot2025 06 03094716 Pn
  2. Initiate Deactivation
    • Under Account Activities, click Deactivate Account
    • Select your reason:
      • Suspicious activity (for compromised accounts)
      • Discontinuing use (voluntary closure).
      • Other (describe in text box).
  3. Confirm Deactivation
    • Review consequences (see warnings below).
    • Click Confirm to finalize.

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    Method 2: When Logged Out (Assisted Process)

    Start deactivation Request

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Immediate Effects

  • Login access revoked permanently.
  • Registered email/phone cannot be reused.
  • KYC-verified documents are permanently linked.
    Immediate Effects
    • Login access revoked permanently.
    • Registered email/phone cannot be reused.
    • KYC-verified documents are permanently linked.
Security Recommendation
  • Choose Suspicious Activity reason if account was compromised.
  • Clear remaining balances before deactivation.
Need help? Contact our support team at Contact support
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