KYC

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Purpose of KYC Verification

Shiga is required by financial regulations to verify the identity of all users. This process:

• Ensures the security of your account and transactions.
• Complies with anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• Enables full access to all platform features and higher transaction limits.

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Step-by-Step Verification Process

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Step 1: Access the KYC Verification

1. Log in to your Shiga account
2. On your dashboard, you’ll see a notification banner that says: “Complete verification to gain access to your portal accounts for instant, compliant on and off-ramps”.
3. Click the “Complete KYC” button in the blue notification banner.

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Step 2: Enter Identity Details

You’ll be directed to the Identity Details page where you need to provide: Required Information:

• Address: Enter your residential address exactly as it appears on your proof of address (e.g., “No 5 alade”).
• Zip/Post Code: Enter your postal code (e.g., “00000”).
• ID Type: Select “National ID” from the dropdown menu.
• ID Number: Enter your National ID number (e.g., “42517948765”).
• Source of Funds: Select “Salary” or your applicable source from the dropdown menu.

4. Once all fields are completed, click “Verify Now”.

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Step 3: Email Verification

1. A verification code will be sent to your registered email address .
2. Check your email inbox for the 6-digit verification code.
3. Enter the code in the six boxes provided.
4. Click “Authorize” to proceed.

Note: If you don’t receive the code, check your spam folder or click to resend.

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Step 4: Choose Verification Method

You’ll see a page titled “Verification for Shiga Digital Limited” with important security information. Important Security Notice:

• You’re about to submit sensitive data to Shiga Digital Limited
• If you received this link from a suspicious source, close the page immediately and notify Shiga support

5. Click “Continue” to proceed with verification.

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Step 5: ID Option (Faster Verification)

A Pro-Tip popup will appear offering faster verification: Speed up your verification with Sumsub ID

• Allows you to re-use your securely stored data
• Speeds up the verification process

6. Check the box next to “Speed up your verification with Sumsub ID” if you want faster processing
7. Click “Continue to Verification”

Alternative: You can proceed without Sumsub ID if you prefer.

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Step 6: Review Verification Steps

The “Let’s get you verified” page outlines the process: Three Simple Steps:

1. Provide identity document - Upload your ID
2. Perform a liveness check - Complete facial verification
3. Provide address information - Upload proof of address

Optional Enhancement:

• You can check the box for “Speed up your verification with Sumsub ID” to use securely stored data for faster processing

8. Click “Start verification” to begin.

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Step 7: Create Sumsub ID Account (Optional but Recommended)

If you selected the Sumsub ID option, you’ll see: Save your data with Sumsub ID Benefits:

• Securely store and manage your data
• Decide when to share your data during verification
• Speed through verifications quickly and hassle-free

Requirements:

• Check the consent box: “I consent to the processing of my biometric data in accordance with the Privacy User Content and Privacy Notice”
• Confirm you’ve read and agreed to the Terms and Conditions

9. Click “Create my account” or “Not now” to skip.

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Step 8: Select Identity Document Type

Select type and issuing country of your identity document

10. Issuing country: Confirm or select “Nigeria” from the dropdown
11. Document type: Choose from:
    • Driver’s license.
    • ID card.
    • Residence permit.
    • Passport.
12. Select your document type by clicking the radio button.
13. Click “Continue” to proceed.

Alternative: Click “Continue on phone” if you prefer to complete verification on your mobile device.

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Step 9: Prepare for Liveness Check

Get your camera ready The system will guide you to complete a facial verification. Tips for Success:

• Find a well-lit place.
• Ensure your face is within the frame.
• Don’t wear hats, glasses, or masks.

14. Review the guidelines by clicking “View our guidelines” if needed.
15. Click “Continue” to start the liveness check.

Alternative: Click “Continue on phone” to use your smartphone camera.

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Step 10: Upload Proof of Address

Upload a document to confirm your address The document must show your current address. Accepted Document Types:

• Valid ID document with address details.
• Bank documents (last 3 months).
• Utility bills (last 3 months).
• Government-issued documents (last 3 months).

File Requirements:

• Formats: JPG, PNG, HEIC, WEBP, or PDF.
• Maximum size: 50 MB.

16. Click “Choose” or drag and drop your document into the upload area.
17. Click “What else can I upload?” if you need more information about acceptable documents.
18. Once uploaded, click “Upload document”.

Alternative: Click “Continue on phone” to upload from your mobile device.

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Step 11: Verification Complete

Success! You’ll see a confirmation page with a green checkmark: “Your profile has been verified”

19. You may now close this page and return to your Shiga dashboard.