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The Transactions page is your record of every Portal In and Portal Out transaction on your Enta business account.

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1. Opening Transactions

Click Transactions in the left sidebar, under Wallet and Portal accounts. Transactions You’ll see a table listing your transactions, with these columns: Click View on any row, or use Previous / page numbers / Next at the bottom to move through your transaction history.

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2. Searching for a transaction

Use the search bar at the top of the page — it searches by amount or address.

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3. Filtering transactions

You can filter by:
  • Currency — narrow the list to a specific currency or asset.
  • Portal type — Portal in or Portal out.
  • Dates — pick a preset range or a custom range.
Click Dates to expand the date picker: Date filter expanded
  • Quick presets: Today, Yesterday, This week, Last week, This month, Last month, This year, Last year, All time.
  • Or pick a custom range from the calendar — the selected range shows above it (for example, “Jan 6, 2024 – Jan 12, 2024”).
Once you’ve applied a filter, the list updates to match.
Click Clear filter to reset back to your full transaction list.

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4. Viewing transaction details

Click View on any row to open the full transaction detail panel. Transaction details The detail panel shows:
  • A summary of the amount and conversion (for example, “700 USDT swapped to 804 GBP”)
  • Transaction type (for example, “Portal out of stablecoin”)
  • Target amount and Settlement amount
  • Rate and Fee
  • Payment method (for example, “Faster payments”)
  • Target information — the asset and network, plus the wallet address involved
  • Settlement information — the bank account details the funds settled to or from
Click Close, or the back arrow, to return to the list.
On this screen, the rate is shown as “1 USDC = 1.3 GBP” even though the transaction summary above it says “700 USDT swapped to 804 GBP” — the rate references a different asset (USDC) than the one actually being converted (USDT). Worth confirming with design/product which asset the rate should reference before this ships.

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On hold transactions

If a transaction needs manual review, it shows an On hold badge instead of a status like Completed or Pending, along with an explanation: Transaction details — on hold
This transaction is pending till compliance issues are resolved.
Hovering the info icons next to the target and settlement details surfaces a short explanation of each field — for example, that the settlement account is “your saved local bank account to receive the swapped stablecoin amount,” or that the target wallet is “a Shiga generated virtual wallet for you to convert stablecoin to your fiat settlement account.”

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5. Getting help with a transaction

If something looks wrong with a transaction, click Contact us at the bottom of the detail panel to open the Get in touch form.
  1. Choose an Issue category.
  2. Enter a description of the problem.
  3. Optionally, click Upload attachment (or drag and drop) to attach a file — PDF, PNG, or JPG, up to 10MB.
  4. Click Send. You’ll typically get a response within 24 hours.
Click Close or Go back to return to the transaction detail panel without sending anything.
The field label on this screen currently reads “Issue cateogry” — a typo for “category.” Cosmetic, worth flagging to design.

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Troubleshooting

A transaction shows as On hold or Pending for a while — On hold usually means compliance review is in progress; Pending usually means the transfer or network confirmation hasn’t completed yet. If it’s been on hold for an extended period, use Contact us on the transaction detail panel to ask about it directly. I can’t find a transaction — Check whether a filter is narrowing the list; click Clear filter to see everything again. If you’re searching by address, make sure you’ve copied the full address. A transaction shows as Failed — The transfer didn’t complete. If your balance wasn’t restored after a few minutes, use Contact us on the transaction detail panel and reference the transaction so support can look into it.