Security Settings

The Security page in your Shiga account allows you to manage your account’s security settings, including password management, two-factor authentication, device monitoring, and account deletion. This guide will walk you through each feature.

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1. Change Password

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How to Change Your Password

1. Access the Security Page: Navigate to the Security section from your Shiga app sidebar.
2. Locate Password Section: Find the “Password” section at the top showing when it was last changed.
3. Click “Change Password”: Press the button on the right side of the password section.

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Password Change Process

Step 1: Enter Your Passwords

• Current Password: Enter your existing password.
• New Password: Create a new strong password.
• Confirm New Password: Re-enter your new password to confirm.

Password Requirements:

• At least one uppercase letter.
• At least one number.
• At least one special character.
• 8 characters minimum.
• Passwords must match.

Step 2: Click “Change Password” to save your new password.

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2. Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security to your account. You can choose from two different methods:

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A. Email Authentication

• Status: Enabled by default.
• How it works: Receive verification codes via your registered email address.
• Use case: Best for quick access when you have email readily available.

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B. Authenticator App

• Status: Can be enabled as default.
• Options: Google Authenticator or other TOTP apps.
• How to set as default:
  1. Click the three-dot menu (⋮) next to “Authenticator App”.
  2. Select “Set as default”.
  3. Authorize the action by entering your authenticator code.

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C. Security Questions

• Status: compulsory.
• How it works: Answer preset security questions to verify your identity.

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D. Passkey

• Status: Modern biometric authentication.
• How it works: Use fingerprint, face scan, or screen lock like a PIN.
• How to create:
  1. Click “Create Passkey” button.
  2. Follow your device’s prompts to set up biometric authentication.

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3. Your Devices

This section shows all devices that have logged into your Shiga account.

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Device Information Displayed

Each device entry shows:

• Device Type: Windows/Mobile with browser information.
• Location: City and state.
• Last Access: Date and time of last login.
• Session Status: “Current session” or timestamp.

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Example Device Entries

• Windows • Avast Secure Browser 142.0.0.0
  • Location: Ikeja, Lagos, NG.
  • Status: Current session.
• Mobile Device
  • Location: Ojota, Lagos, NG.
  • Last accessed: October 30, 2025 9:27 PM.

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Managing Devices

• Remove a Device: Click the “Remove” button next to any device you don’t recognize or no longer use.
• Current Device: Your active session is clearly marked as “This device”.

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4. Your Shiga Private Key

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What is a Private Key?

Your Shiga Private Key is a critical security credential for blockchain transactions. Never share this with anyone - even Shiga support. Anyone with access to your private key can control your funds.

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Viewing Your Private Key

Available Formats:

• EVM: For Ethereum-compatible networks.
• Solana: For Solana blockchain transactions.

How to View:

1. Locate the “Your Shiga Private Key” section.
2. Notice the key is hidden (shown as dots: • • • • • • • • • • • • • • • •).
3. Click “Show Private Key” button.
4. The key remains masked for security.

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5. Delete Account

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Permanent Account Deletion

Important Information:

• This action will deactivate your account immediately.
• All associated data will be permanently deleted after 90 days.
• You won’t be able to recover information or remaining funds that aren’t transferred before deletion.
• Please ensure you’ve withdrawn all assets before proceeding.

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How to Delete Your Account

Step 1: Initiate Deletion

1. Scroll to the bottom of the Security page.
2. Click the red “Delete Account” button.

Step 2: Authorization

• You’ll be prompted to authenticate using your default 2FA method.
• This could be via authenticator app, security question, or email.

Step 3: Confirm Deletion

• A final confirmation dialog appears.
• Provide a reason for deletion (optional but helpful).
• Click “Yes, Delete Account” to proceed.
• Or click “No, Cancel” if you change your mind.

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